At Outlet Drip Mingle Store, we cultivate exceptional shopping experiences just as carefully as we nurture our premium plants and trees. Below you’ll find all the details about our shipping and returns policies to help your garden – and your shopping experience – grow beautifully.
Shipping Information
Order Processing & Delivery Timelines
Order Processing: 1-2 business days
Shipping Methods:
- Standard Shipping: Via DHL or FedEx (10-15 business days after shipping) – $12.95
- Free Shipping: Via EMS (15-25 business days after shipping) for orders over $50
We ship globally, excluding some Asian regions and remote areas. Please note that international shipments may be subject to customs fees and import taxes, which are the customer’s responsibility.
Our Garden-Friendly Returns Policy
We stand behind the quality of our premium trees and plants with our Growing Satisfaction Guarantee. Most items can be returned within 15 days of delivery for a refund or exchange.
Important Note About Live Plants
Due to their perishable nature, the following items cannot be returned or exchanged unless they arrive damaged or significantly different from what was ordered:
- CRAPE MYRTLES
- Eucalyptus Trees
- FRAGRANT PLANTS
- GROUNDCOVER PLANTS
- JAPANESE MAPLE TREES
- Magnolia Trees
Please inspect all live plants immediately upon delivery and contact us within 48 hours if there are any issues.
How to Cultivate a Return or Exchange
Step 1: Prepare Your Return
Ensure the item is in its original condition with all tags and packaging intact (where applicable). For non-plant items, please include all original documentation and accessories.
Step 2: Contact Our Garden Care Team
Email us at [email protected] with your return request within 15 days of delivery. Please use the following template:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Outlet Drip Mingle Store Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) to return/exchange: [Product Name(s)]
Reason for return/exchange: [Please provide details]
Preferred resolution: [Refund/Exchange for (specific product if known)]
Attachments: [Photos if applicable, especially for damaged items]
Thank you for your assistance.
Sincerely,
[Your Full Name] [Your Contact Information]Step 3: Ship Your Return
Once approved, we’ll provide return instructions. For non-plant items:
- Pack items securely in the original packaging when possible
- Include the return authorization form we provide
- Ship to: Outlet Drip Mingle Store Returns, 2796 High Meadow Lane, Loyalsock, PA 17754, USA
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.
Refund Growth Timeline
Once we receive and inspect your return:
- Credit Card/PayPal Refunds: Processed within 3-5 business days, then your bank may take additional 3-5 business days to post the credit
- Original Payment Method: Refunds will be issued to your original payment method
- Exchange Items: Shipped within 3 business days after we receive your return
Special Growing Conditions
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange for a replacement or refund and cover return shipping if needed.
International Returns
For customers outside the U.S., any customs fees or import taxes are non-refundable. Return shipping costs are the customer’s responsibility.
Need Help With Your Garden Purchase?
Our team of plant enthusiasts is here to help! Contact us at [email protected] or write to:
Outlet Drip Mingle Store
2796 High Meadow Lane
Loyalsock, PA 17754, USA
We appreciate your trust in our nursery and are committed to helping your garden – and your shopping experience – grow beautifully.